Privacy policy
About our privacy policy
MEDLUXY cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by MEDLUXY. The effective date for the validity of these terms is 08/05/2025; upon the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.
If you have questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy. About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who has access to the data.
Webshop software
Shopify
Our webshop is developed using Shopify software. Personal data that you make available to us for the purpose of our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, Shopify is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group of companies to further improve the service. Shopify takes into account the applicable statutory retention periods for (personal) data. Shopify may process personal data outside the European Economic Area (EEA). Shopify has taken appropriate measures to protect personal data in accordance with applicable privacy legislation.
Web hosting
Shopify
We purchase web hosting and email services from Shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata regarding the use of the services. This is not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Shopify is bound by a confidentiality agreement.
Email and mailing lists
Shopify
We use Shopify's services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Shopify does not have access to our mailbox, and we treat all our email traffic confidentially. Payment processors
Pay.nl
To process (part of) the payments in our webshop, we use the Payment Service Provider Pay.nl. Pay.nl processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the case of an application for deferred payment (credit facility), Pay.nl shares personal data and order data with deferred payment service providers. All safeguards mentioned above regarding the protection of your personal data also apply to those parts of Pay.nl's services for which it engages third parties. Pay.nl does not retain your data longer than permitted by statutory time limits.
Klarna
To process (part of) the payments in our webshop, we use the Klarna platform. Klarna processes your name, address, and place of residence details, as well as your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the case of an application for deferred payment (credit facility), Klarna shares personal data and information regarding your financial position with credit rating agencies. All safeguards mentioned above regarding the protection of your personal data also apply to those parts of Klarna’s services for which it engages third parties. Klarna does not retain your data longer than permitted by statutory time limits.
ShopifyPayments
To process (part of) the payments in our webshop, we use the ShopifyPayments platform. ShopifyPayments processes your name, address, and place of residence data, and your payment details such as your bank account or credit card number. ShopifyPayments has taken appropriate technical and organizational measures to protect your personal data. ShopifyPayments reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the case of an application for deferred payment (credit facility), Shopify Payments shares personal data and information regarding your financial position with credit rating agencies. All safeguards mentioned above regarding the protection of your personal data also apply to those parts of ShopifyPayments' services for which it engages third parties. ShopifyPayments does not retain your data longer than permitted by statutory time limits.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services; we have given WebwinkelKeur permission to do so. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and Logistics
PostNL
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out deliveries. To do so, it is necessary for us to share your name, address, and city details with PostNL. PostNL uses this data solely for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.
DHL
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL to carry out deliveries. To do so, it is necessary for us to share your name, address, and city details with DHL. DHL uses this data solely for the purpose of fulfilling the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.
UPS
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of UPS to carry out deliveries. For this purpose, it is necessary that we share your name, address, and place of residence details with UPS. UPS uses this data solely for the purpose of performing the agreement. In the event that UPS engages subcontractors, UPS will also make your data available to these parties.
Invoicing and accounting
e-boekhouden
We use the services of e-boekhouden to maintain our administration and accounting records. We share your name, address, and place of residence details, as well as details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored securely. e-boekhouden is bound by confidentiality and will treat your data confidentially. E-boekhouden does not use your personal data for purposes other than those described above.
External sales channels
Bol.com
We sell (a portion of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Marktplaats.nl
We sell (a portion of) our items via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Amazon
We sell (a portion of) our items via the Amazon platform. If you place an order via this platform, you share your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will ask for your explicit permission to do so. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality pursuant to the agreement between them and us, or by an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, MEDLUXY may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will resist this within the limits of the law.
Retention periods
We retain your data for as long as you are a client of ours. This means that we retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable period lasts. However, employees will no longer have access to your client profile and documents that we have produced in connection with your assignment.
Your rights
Pursuant to applicable Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data processed by or on our behalf. We explain below what these rights are and how you can exercise them. In principle, to prevent misuse, we only send transcripts and copies of your data to the email address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.
Right of access
You always have the right to access the data that we process (or have processed) and that relates to you personally or is traceable to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable to you, amended. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been amended.
Right to restriction of processing
You always have the right to restrict the processing of data that we process (or have processed) that relates to your person or is traceable to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction. Right to data portability
You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable to you, transferred to another party. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send copies of all data about you that we have processed, or that have been processed on our behalf by other processors or third parties, to the email address known to us. In all likelihood, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of MEDLUXY. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or duplicates of data that we process (or have processed) available to you and subsequently permanently cease processing. Furthermore, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies from Google are placed via our website as part of the Google Analytics service. We use this service to gain insight into the use of our website and to improve our services.
We have not allowed Google to use the obtained Analytics information for other Google services. Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected regarding you, we will notify you by email.
Privacy Rights and Requests
You have the right to request access to your personal data, to correct data, to have it deleted, or to object to certain processing operations. Additionally, you may request data portability.
You can submit a privacy request via our privacy center:
Contact details
MEDLUXY
Krabbendamstraat 23
1024 MD Amsterdam
The Netherlands
T +31 (0)20 354-7976
E contact@medluxy.nl