Warranty
We care about our products and naturally do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is damaged during transport or something else occurs that allows you to claim warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.

If you discover or should have discovered a defect in the product, you must contact us within a reasonable period. A reasonable period is at least two months. Under certain circumstances, a period longer than two months may also be acceptable.

If you contact us in time, we will arrange for free repair or replacement.

Complaints

It can always happen that something doesn't go entirely as planned. We recommend that you first make any complaints known to us by emailing contact@medluxy.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank.consumenten/geschil.