Shipping
We do our utmost to process and ship your order as quickly as possible.
Orders placed on weekdays before 3:00 PM are usually shipped the same business day. Orders placed after 3:00 PM will be processed the next business day.
As soon as your order has been shipped, you will automatically receive a shipping confirmation with a track & trace link, so you can follow the progress of your shipment.
Business days
Business days are understood to be Monday through Friday, excluding official public holidays in the Netherlands.
Orders placed on Friday after 3:00 PM, during the weekend, or on an official public holiday will be processed on the next business day.
Shipping costs
The product prices shown do not include any shipping costs.
Shipping costs are calculated automatically and displayed during checkout, before you finalize your order.
Shipping costs
Netherlands
- Shipping costs from € 4.99
- Free shipping on orders over € 25
- Includes track & trace
Belgium
- Shipping costs from € 7.99
- Free shipping on orders over € 25
- Includes track & trace
Other EU countries
For shipments within the European Union, different rates apply per country. Shipping costs are calculated automatically during checkout.
Delivery times
Netherlands
Most orders are delivered the next business day.
Belgium
Most orders are delivered within 1 to 2 business days.
Other EU countries
Most orders are delivered within 2 to 4 business days.
The delivery dates displayed on our website are based on available transport information and indicate an estimated delivery date. While we do everything we can to deliver your order as quickly as possible, delivery times may exceptionally vary due to circumstances beyond our control, such as carrier congestion, public holidays, weather conditions, or technical malfunctions.
Shipping costs and delivery times outside the EU
For deliveries outside the EU, please contact our customer service via the contact form.
Returns
You have the right to return your order within 14 days of receipt without giving a reason.
After registering your return, you then have another 14 days to return the product to us.
Return conditions
To be eligible for a return, the item must:
-
be in its original condition;
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be returned in its original packaging, if reasonably possible;
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be complete, including any accessories supplied;
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not fall under the exceptions mentioned below.
When exercising your right of withdrawal, we ask you to handle the product with care. You may assess the item as you would in a physical store.
If the product or packaging is damaged beyond what is necessary to assess the product, we may charge any depreciation in value of the product.
Registering a return
To register a return, you can contact us via:
or use the online return form.
After approval, you will receive instructions for returning your order.
Returns should be sent to:
MEDLUXY
Return number (received after approval)
Krabbendamstraat 23
1024 MD Amsterdam
Netherlands
Items must be registered in advance through our return process or another available right of withdrawal option. Upon receipt of the registration, you will receive instructions for returning the item.
Returns sent without prior registration may not be processed correctly.
Damaged or incorrectly delivered items
Check your order immediately upon receipt. Have you received a damaged, defective, or incorrect item? Please contact us as soon as possible so we can assess the problem and offer a suitable solution.
Exceptions to returns
The following items cannot be returned:
- Products that have been specially customized or personalized for you
- Items that are not suitable for return for reasons of health protection or hygiene after the seal has been broken or the sealed packaging has been opened;
- Gift cards.
This may include:
- Beauty and care products;
- Hygiene articles;
- Other products that are no longer suitable for resale after opening or use.
If the seal or sealed packaging is broken, the right of withdrawal for these items may expire, to the extent permitted by law.
If applicable, the outside of the packaging will clearly state when an item cannot be returned for reasons of health protection or hygiene after breaking the seal.
Are you unsure whether an item can be returned? Please feel free to contact us.
Exchanges
Would you like to receive a different item? We recommend returning the original item and then placing a new order. This is the fastest way to receive the desired product.
Legal cooling-off period within the European Union
For orders within the European Union, a legal cooling-off period of 14 days applies after receipt of the order. Within this period, you can cancel or return your order without giving a reason.
Refund
Once we have received and checked your return, you will receive a confirmation.
Upon approval, the purchase amount will be refunded via the same payment method used to place the order.
Refunds are usually processed within 10 business days.
If you have not received a refund after 15 business days? Please contact us at support@medluxy.nl.
Return costs
The costs for returning an order are for your own account.
Returns are sent at your own risk. We therefore always advise using a shipping method with track & trace.